Cancellations Policy

Cancellations Policy - Specialist Trackers UK

Last Updated: October 2024

At Specialist Trackers UK, we understand that plans can change. If you need to cancel your order or installation, please review our cancellation terms below.

Cancellation Fees:

  • Orders cancelled 24 hours before the scheduled installation date: A cancellation fee of £85 will apply.

  • Orders cancelled within 24 working hours of the installation date: A cancellation fee of £100 will apply.

  • Changes made to installation bookings: An administrative fee of £25 will be charged.

  • Orders cancelled after placing the order but before the booking: A £25 administrative fee will be applied.

Refunds will be processed to the original payment method, minus any applicable cancellation fees.

Changes on the Day of Installation:

If you have multiple products scheduled for installation and decide not to proceed with the installation of one or more products on the day, a cancellation fee of £100 per product will apply.

Missed Appointments:

If our engineer arrives at the scheduled site and you are not present or the vehicle is not at the agreed location, a £100 cancellation fee will be incurred.

 

Thank you for understanding our cancellation policy, and for choosing Specialist Trackers UK for your vehicle security needs.